Frequently asked questions
ORDERING
How are the products delivered?
The selected kitchenware sets are delivered free of charge by mail in about 5–7 days.
What is the kitchenware service?
The kitchenware service gives you the beloved Iittala, Fiskars, Arabia & Hackman kitchenware sets to be used with a fixed monthly fee for 12–24 months.
What does the service cost?
The service includes tableware and kitchenware sets of different prices. A fixed monthly fee for the use of the product set is paid according to the product set pricing. Fees vary between the different product sets.
Can the kitchenware service be ordered overseas?
No. The service is available in Finland only.
How much does a tableware set for two people cost, for example?
The tableware sets are priced according to the number of people and the tableware series; the Mainio Sarastus tableware set, for example, costs EUR 5,90/month. After twelve months, the redemption price for the set is EUR 25.
Which type of kitchenware can be selected?
There are several Iittala and Arabia tableware series, Iittala glassware series, Fiskars kitchenware series and Iittala & Hackman cutlery series to choose from.
What sizes are the sets?
The size of tableware, drinking glasses and cutlery sets varies from a set for two people to a set for 12 people. Cookware sets varies from size S to size L.
Can the service be used, say, just during a summer vacation or for a party?
No, the contract period for the service is minimum twelve months.
How long can the service be used?
12–24 months.
Can the fee change during the contract period?
The monthly fee remains unchanged the entire contract period.
How is the use of the service paid for?
The fixed monthly fee for the use of the products is invoiced once a month from payment card provided.
How much products can you order? Is there a minimum or maximum quantity for an order?
The tableware and cutlery sets in the service are built according to the number of persons, such as sets for two, four or six people. The smallest available tableware set is for two people and the largest for 12 people. If you need a tableware set for 14 people, you can order sets for 12 and 2 people from the service, making the total 14 pieces/dish. Cookware sets are available in sizes S, M, and L. You can combine different sets according to your needs.
How to decide on which kitchenware to select?
There are several Iittala and Arabia tableware series, Iittala glassware series, Fiskars kitchenware series and Iittala & Hackman cutlery series options on offer. If it is difficult to make the decision, the staff in our stores will help you in selecting the suitable kitchenware and quantity.
Where to order?
You can select and order the kitchenware conveniently online.
What products do the kitchenware sets include?
A tableware set typically includes a mug, bowl, bread plate and dinner plate. Cutlery set includes a fork, knife, dinner spoon and desert spoon. Cookware sets include different sizes of pots and pans. More detailed description of each set can be found underneath each set.
USING THE SERVICE
Can the contract be terminated during the contract period?
The contract is always concluded for a minimum period of 12 months, after which the order can be terminated or extended until further notice, up to a maximum of 24 months.
What if a product is broken during the service?
The kitchenware service also includes a breakage guarantee: a product broken in use can be replaced with a new one by bringing it to an Arabia or Iittala store. We verify the identity of the orderer of the kitchenware service at the time of replacement, so you need to have your identity card with you.
Can the kitchenware order be increased or reduced during the contract period?
More products cannot be added to a current contract period, but you can order a new kitchenware set. The new 12-month contract will be valid from the order date. Part of the kitchenware set cannot be returned during the contract period.
Can the kitchenware set be changed during the contract period?
No.
Can the kitchenware be redeemed during the contract period?
The kitchenware cannot be redeemed or returned during the contract period. After 12 months, the products can be redeemed or returned to a store.
END OF SERVICE
What happens at the end of the contract period?
The contract period is a minimum of 12 months, after which you can redeem the products or return them in to a store. If you do not redeem or return the tableware/kitchenware, the contract will continue to be in force until further notice. The same set of tableware can be kept under monthly invoicing for a maximum of 24 months.
What happens to the returned products?
The returned tableware will be sold in the Vintage service, and dishes in poor condition will be recycled. The dishes are crushed into fine ceramic powder, which is used in brick production. The glasses are crushed and used for isolation materials. Cookware and cutlery are recycled for reusage by our recycling partner.
Do the returned products need to be in mint condition?
The products must be in a condition corresponding to normal use. If the returned dishes have marks other than signs of daily use (for example, deep scratches or dirt), or if pieces are missing, a redemption price must be paid for the products.
What happens if the products are not returned after 24 months?
The products are considered as redeemed, and the redemption price will be invoiced.
What if you forget to return or redeem the products? Will the monthly charge continue automatically?
Yes. The monthly charge will continue for a maximum of 24 months.
At what price can the products be redeemed?
The redemption value varies according to the number of dishes and the tableware series. For example, the redemption price of the Mainio Sarastus tableware for two people is EUR 25. Redemption prices are listing in the “about the service” section.
At the end of the contract period, how can the products be redeemed?
By contacting astiapalvelu customer service astiapalvelu@fiskars.com. The Customer Service will send you a final invoice for the redemption of the products and will register that the contract has ended after the payment is received.
Where can the nearest store be found?
Contact details for Iittala Stores and Outlets can be found here.
At the end of the contract period, how is the products returned to a store?
By bringing the products to an Arabia or Iittala store. The store personnel will check the returned items and the identity of the contract party and terminate the contract at the end of the current month's invoicing period.
Can the kitchenware be kept for 15 months, for example?
Yes. They can be kept from 12 to 24 months. You can terminate the contract either by redeeming or returning the products according to your own schedule.
Do you have questions that weren't answered here?
Astiapalvelu customer service astiapalvelu@fiskars.com is happy to help with questions regarding the use of the service.